Help with your personalised picture book
Most answers are on these pages.
Questions and answers
Prices, the preview, the pictures and gift codes.
Delivery and returns
Where we deliver, order-by dates for Christmas, and what happens if something goes wrong.
Your photos
Who sees your photos, how long we keep them and how to delete them.
How this was made
The steps from your photos to the printed book.
Christmas
A hardcover may not arrive before Christmas. Check the order-by date for your country.
Still stuck? Email us
Tell us what happened. A person, not a bot, reads and answers every email.
If it's about an order, write from the email address you ordered with.
If your book arrived damaged, with a printing fault, or different from what you approved, send us a photo. We'll put it right at no cost: a new book or file, or your money back.
For questions about your data, read our privacy notice first. Privacy notice